Wednesday 20th January 2027 - 10am - 4pm - Delivered Via Zoom
 
 
Workshop Description
 
Taking on the role of a CQC Registered Manager brings significant responsibility and accountability. As the person responsible for leading and managing the service, the Registered Manager plays a key role in ensuring the delivery of safe, effective, high-quality care while managing the day-to-day demands of supporting clients, leading your team and meeting CQC regulatory requirements.
 
This interactive workshop is designed to help new CQC Registered Managers understand:
 
What the Care Quality Commission (CQC) expects from Registered Managers
The Registered Manager role and regulatory responsibilities
How to establish effective leadership and management of the service
How to manage staff, performance and challenging staffing situations
How to manage complaints and concerns
How to maintain appropriate professional boundaries
How to develop confidence and assertiveness as a new Registered Manager
How to keep your knowledge and skills up to date
 
If you are a new Registered Manager, this workshop will provide practical guidance, useful strategies and greater confidence in managing your regulatory responsibilities.
 
The workshop is delivered by an expert Trainer and includes practical guidance that can be applied directly within your service. 
 
Workshop Contents
 
Registered Manager Role and Responsibilities
Understanding CQC Expectations
Regulatory Responsibilities and Accountability
Managing Professional Boundaries
Managing Staffing Challenges
Managing Complaints and Concerns
Confidence and Assertiveness
Maintaining Continuing Professional Development (CPD)
 
Who Should Attend
 
This workshop is specifically for new Registered Managers working within CQC registered adult social care services, including:
 
Domiciliary Care Services
Supported Living Services
Residential Care Homes
 
If you are not a new Registered Manager, please contact us to discuss your requirements as we have workshops available for other roles.
 
Certification and Handouts
 
Participants will receive the following:
 
Certificate of Attendance
Training Presentation Handout
Compliance Posters
Confidence and Assertiveness Action Plan
Self-Care Reflection Plan
 
Joining Instructions
 
Joining instructions are emailed 7 days prior to the workshop.