Tuesday 12th January 2027  - 10am - 4pm - Delivered Via Zoom
 
Workshop Description
 
Co-ordinating your care team and overseeing daily care activities can be challenging. Care Coordinators play a vital role in ensuring that care is well organised, responsive, safe and delivered in accordance with clients' needs and Care Plans.
 
This interactive workshop is designed to help Domiciliary Care Co-Ordinators understand:
 
The role of the Care Quality Commission (CQC) and key regulatory requirements
New client referrals, assessments and care needs
Co-ordinating care and multi-agency working
Care planning and risk assessment
Co-ordinating care visits and responding to changes in care needs
Safeguarding reporting and responding to safeguarding concerns
Managing incidents and concerns 
Responding to complaints
Recognising and escalating risks and concerns appropriately
Supervising, supporting and communicating with care staff
Maintaining records and documentation
 
The workshop is delivered by an expert Trainer and includes practical guidance that can be applied directly within your service. 
 
Workshop Contents
 
Introduction to CQC and Regulatory Requirements
New Client Referrals and Assessments
Care Planning and Risk Assessment
Co-ordinating Care and Multi-Agency Working
Co-ordinating Care Visits
Safeguarding Reporting
Managing Incidents and Concerns
Complaints
Supervising and Supporting Care Staff
Communication, Records and Documentation
 
Who Should Attend
 
This workshop is designed for Care Coordinators working within CQC registered Domiciliary Care Services.
 
The workshop is not suitable for Registered Managers, Providers or people in other management roles. 
 
The workshop content is specifically designed around the day-to-day responsibilities of the Care Coordinator role. If you work in another role, please contact us before booking, as another workshop may be more appropriate for your role and responsibilities.
 
Certification and Handouts
 
Participants will receive the following:
 
Certificate of Attendance
Training Presentation Handout
Fundamental Standards Handout
Safeguarding Report Form
Supervision Record Form
 
Joining Instructions
 
Joining instructions are emailed 7 days prior to the workshop.
 
This workshop is only for current Care Co-ordinators in Domiciliary Care Services. Please only book this workshop if you are in this role as we are not able to accommodate bookings for people in other roles.