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Terms and Conditions 

T & C Top of Page

1. Introduction

 

Paisley Training and Consultancy’s Terms and Conditions relating to the booking and provision of in-house training courses are as follows: 

 

2. Definitions

 

Bespoke Training – training that is developed and delivered to the client’s specific requirements.

 

Client - an individual or organisation booking an in-house training course with Paisley Training and Consultancy.

 

Delegates – the individuals attending the training.

 

Fees – the cost of the training to be paid by the client by invoice. Paisley Training and Consultancy do not accept payment by cheques. 

 

In-house Training –training that is provided at your organisation or a venue arranged by the client. 

 

Training Materials - this consists of any materials, electronic or paper based, used in the delivery of training.

 

Website www.paisleytrainingandconsultancy.com

 

3. Training Bookings

 

Booking for in-house training courses can be made by website, email or telephone. 

 

Clients will receive a confirmation email within 3 working days of making the booking.

 

Clients will receive an invoice and are required to make the full payment within 7 days of receiving the invoice, or prior to delivering the training if booked within 7 days of the date of training. 

 

Training bookings are provisional until payment is received. If payment is not received by the due date the provisional booking will be cancelled.

 

Only delegates from the client’s organisation may attend the training unless prior written agreement is received from Paisley Training and Consultancy.

 

Where training is bespoke to the client’s requirements, course contents and specification will be sent to the client who will have 2 working days to review and agree the content.

 

4. Pricing

 

All training prices include delivery, training materials and handouts.

 

The client is responsible for costs of training venues and for the provision of refreshments for delegates.

 

5. Payments

 

Clients will receive an invoice and are required to make the full payment within 7 days of receiving the invoice, or prior to delivering the training if booked within 7 days of the date of training. 

 

Clients must provide the email address that the invoice is to be sent to and details of the company address and name of person responsible for paying the invoice.

 

Invoices will be sent to the client within 3 working dates of booking.

 

Training bookings are provisional until payment is received. If payment is not received by the due date the provisional booking will be cancelled.

 

6. Rescheduling 

 

If a client notifies us that they need to reschedule the following conditions apply:

 

• If notified more than 28 days prior to the training we will transfer the booking at no extra cost. Dates for alternative training must be confirmed by the client within 7 days.

• If notified between 14 and 28 days prior to the training we will arrange another date with the client. This will incur a re-booking charge of 25%. Dates of alternative training must be confirmed by the client within 7 days.

• If notified less than 14 days prior to the training we are unable to offer clients an option to reschedule; no refund will apply. 

 

Paisley Training and Consultancy will only reschedule a training date on one occasion. Further rescheduling will not be permitted.

 

7. Cancellations

 

The client must inform us by email if they wish to cancel a training booking.

 

If a client notifies us that they need to cancel training booked the following conditions apply:

 

• If notified more than 28 days prior to the training no cancellation charges will apply. 

• If notified between 14 and 28 days prior to the training this will incur a 50% cancellation charge.

• If notified less than 14 days prior to the training this will incur a 100% cancellation fee.

 

Paisley Training and Consultancy will endeavour to provide all training as planned. In the event of unexpected circumstances that result in Paisley Training and Consultancy cancelling a training we will offer an alternative date to the client. Should an alternative date not be suitable for the client a full refund will be given to the client within 7 days. Paisley Training and Consultancy takes no responsibility for costs incurred as a consequence of unexpected cancellations.

 

8. Force Majeure

 

If Paisley Training and Consultancy is prevented from delivering training by reason of any force majeure, Paisley Training and Consultancy will not be liable for any failure to perform its obligations during such period. Paisley Training and Consultancy may change these terms and conditions without any liability to the client.

 

9. Training Venues

 

The client is responsible for providing a suitable venue for the training.

 

The client is responsible for health and safety, fire safety and first aid arrangements during the training.

 

10. Late Arrivals and Missed Sessions

 

If a delegate arrives late for a training; misses a session, or leaves early; we reserve the right not to issue a certificate of attendance. 

 

11. Certificates of Attendance 

 

Certificates of attendance will be emailed to delegates within 7 days of attending the training.

12. Intellectual Property and Copyright

 

All training materials remain the intellectual property of Paisley Training and Consultancy. 

 

Training materials must not be reproduced, copied or passed to third parties without the written consent of Paisley Training and Consultancy.

 

All training materials, to the best of our knowledge, are accurate and a current reflection of legislation and regulatory requirements at the time of training delivery. Paisley Training and Consultancy accept no responsibility for loss or damage caused by the use of materials outside of the training.

 

13. Sub-Contracting and Use of Associates

 

Paisley Training and Consultancy do not use associates or sub contract the delivery of training.

 

All services are provided by the Directors of Paisley Training and Consultancy.

T & C In House Training
T and C Consultancy and Compliance

1.                  These Terms and Conditions apply to the provision of Consultancy and Compliance Services as detailed in our proposal and quotation by Paisley Training and Consultancy, 13 Moorfield Drive, Preston PR2 6AB (we/us) to the client commissioning the services (you).

2.                  This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

3.                  Each party acknowledges that in entering into this agreement it does not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement.

4.                  Each party agrees that it shall have no claim for innocent or negligent misrepresentation [or negligent misstatement] based on any statement in this agreement.

5.                  Nothing in this clause shall limit or exclude any liability for fraud.

6.                  You are deemed to have accepted these terms and conditions when you confirm acceptance of our proposal or the commencement of our services.

 

DEFINITIONS

 

Board: the board of directors of the Client (including any committee of the board duly appointed by it).

Client Property: all documents, books, manuals, materials, records, correspondence, papers and information (on whatever media and wherever located) relating to the Business or affairs of the Client [or Group Company] or its [or their] customers and business contacts, and any equipment, keys, hardware or software provided for the Consultant's use by the Client during the Engagement, and any data or documents (including copies) produced, maintained or stored by the Consultant on the Client or the Consultant's computer systems or other electronic equipment during the Engagement.

Confidential Information: information in whatever form (including without limitation, in written, oral, visual or electronic form or on any magnetic or optical disk or memory and wherever located) relating to the business, customers, products, affairs and finances of the Client [or any Group Company] for the time being confidential to the Client [or any Group Company] and trade secrets including, without limitation, technical data and know-how relating to the Business of the Client [or of any Group Company] or any of its [or their] suppliers, customers, agents, distributors, shareholders, management or business contacts, including (but not limited to) information that the Consultant creates, develops, receives or obtains in connection with his Engagement, whether or not such information (if in anything other than oral form) is marked confidential.

Engagement: the engagement of the Consultant by the Client on the terms of this agreement.

Insurance Policies: Professional Indemnity Insurance Cover and Public Liability Insurance Cover.

Intellectual Property Rights: patents, [utility models,] rights to Inventions, copyright and [neighbouring and] related rights, [moral rights,] trade marks [and service marks], business names and domain names, rights in get-up [and trade dress], goodwill and the right to sue for passing off [or unfair competition,] rights in designs, [rights in computer software,] database rights, rights to use, and protect the confidentiality of, confidential information (including know-how [and trade secrets]) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

Invention: any invention, idea, discovery, development, improvement or innovation made by the Consultant in the provision of the Services, whether or not patentable or capable of registration, and whether or not recorded in any medium.

Services: the services provided by the Consultant in a consultancy capacity for the Client [or any Group Company] as more particularly described in the Proposal.

Termination Date: the date of termination of this agreement, howsoever arising.

Works: all records, reports, documents, papers, drawings, designs, transparencies, photos, graphics, logos, typographical arrangements, software, and all other materials in whatever form, including but not limited to hard copy and electronic form, prepared by the Consultant in the provision of the Services.

7.                  The headings in this agreement are inserted for convenience only and shall not affect its construction.

8.                  Reference to a particular law is a reference to it as it is in force for the time being taking account of any

amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it.

9.                  Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.

10.               Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

 

TERMS OF ENGAGEMENT

11.               The Engagement shall commence or, be deemed to have commenced, on the Commencement Date and shall continue unless and until terminated:

                   (a)              as provided by the terms of this agreement; or

                   (b)              by either party giving to the other not less than two weeks prior written notice.

 

CONSULTANT DUTIES AND OBLIGATIONS

12.               During the Engagement the Consultant shall provide the Services with all due care, skill and ability and use his/her  best endeavours to promote the interests of the Client [or any Group Company].

13.               The Consultant will aim to complete all Services within the agreed time specified in the proposal. However it may not always be possible to complete all services depending on situations arising during the course of providing the services.

14.               If the Consultant is unable to provide the Services due to illness or injury, they shall advise the Client of that fact as soon as reasonably practicable.

15.               Unless specifically authorised to do so by the Client in writing, the Consultant shall not:

 

                    a.             have any authority to incur any expenditure in the name of or for the   account of the Client; or

                    b.             hold himself out as having authority to bind the Client.

16.               The Consultant shall comply with all reasonable standards of safety and comply with the Client's Health and Safety procedures in force at the premises where the Services are provided and report to the Client any unsafe working conditions or practices.

17.               The Consultant shall have an Enhanced Disclosure and Barring Service (DBS) and Adult Barred List Check in place and have a current subscription to the DBS Update Service.

18.               The Consultant shall comply with the Client's policies on Safeguarding, Social Media, Confidentiality, Use of Information and Communication Systems, Equality and Diversity, Smoking and Dress Code.

19.               The Consultant shall comply with all applicable laws, regulations and sanctions relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010.

 

CLIENT DUTIES AND OBLIGATIONS

20.               During the Engagement the Client shall:

                     a.                 Have no obligation to take the advice or guidance offered by the Consultants;

                     b.                 Provide a safe working environment for the Consultant;

                     c.                  Provide the required information to enable the Consultant to be able to advise and complete the work set out in the proposal;

                     d.                 Nominate an individual to be the point of contact for the Consultant;

                     e.                 Make Company Policies and Procedures available to the Consultant as required;

                     f.                   Allow prompt access for each working day as outlined in the proposal.

21.             We are not liable for any non-provision of services due to the client’s failure to comply with their obligations.

 

FEES

22.               The Client shall pay Paisley Training and Consultancy the fee detailed in the proposal. Fees are required to be paid in advance at least 7 days before the Service are provided.

23.               In consideration of the provision of the Services during the Engagement, the Client shall pay each invoice submitted by the Consultant in accordance within 7 days of receipt or prior to commencement of Services if sooner than 7 days.

24.               If fees are not paid we reserve the right to withhold the provision of services or terminate the agreement with the client.

25.               If additional services are requested by the client there will be additional charges for these.

 

EXPENSES

26.               The Consultant shall bear his own expenses incurred in the course of the Engagement.        

         

OTHER ACTIVITIES

27.               Nothing in this agreement shall prevent the Consultant from being engaged, concerned or having any financial interest in any Capacity in any other business, trade, profession or occupation during the Engagement provided that such activity does not cause a breach of any of the Consultant's obligations under this agreement.

 

CONFIDENTIAL INFORMATION

28.             The Consultant acknowledges that in the course of the Engagement they will have access to Confidential Information. The Consultant has therefore agreed to accept the restrictions in this clause 7.

29.             The Consultant shall not (except in the proper course of his duties), either during the Engagement or at any time after the Termination Date, use or disclose to any third party (and shall use his best endeavours to prevent the publication or disclosure of) any Confidential Information. This restriction does not apply to:

                  a.              any use or disclosure authorised by the Client or required by law; or

                  b.             any Safeguarding concerns which are required to be reported to the Local Authority

                  c.              any information which is already in, or comes into, the public domain otherwise than through the Consultant's unauthorised disclosure.

30.               The Consultant will not post on Social Media that they are working for the client unless specifically requested by the Client.

31.               If the client does not wish the Consultant to work at their locations, they can provide an alternative venue in liaison with the Consultant. The Consultant will ensure confidentiality and discretion when carrying out their work at alternative venues and locations.

32.               At any stage during the Engagement, the Consultant will promptly on request return all and any Client Property in their possession to the Client.

 

DATA PROTECTION

33.               The Consultant shall comply with the Client's Data Protection Policy and  relevant obligations under the Data Protection Act 2018, General Data Protection Regulations and associated codes of practice when processing personal data relating to any employee, worker, customer, client, supplier or agent of the Client.

 

 

INTELLECTUAL PROPERTY

34.               Except for rights expressly granted under this agreement:

                    a.                 nothing in this agreement will function to transfer any of either party's Intellectual Property rights to the other party, and

                    b.                 each party will retain exclusive interest in and ownership of its Intellectual Property developed before this agreement or developed outside the scope of this agreement.

 

INSURANCE

35.               The Consultant shall on request supply to the Client copies of Public Liability and Professional Indemnity Insurance Policies.

36.               The Consultant shall comply with all terms and conditions of the Insurance Policies at all times. If cover under the Insurance Policies shall lapse or not be renewed or be changed in any material way or if the Consultant is aware of any reason why the cover under the Insurance Policies may lapse or not be renewed or be changed in any material way, the Consultant shall notify the Client without delay.

 

LIABILITY AND INDEMNITY

37.               Our liability under these Terms and Conditions shall be limited to the conditions set in this clause.

38.               The total amount of our liability is limited to the total amount of fees payable as set out in the proposal.

39.               Paisley Training and Consultancy are not liable for:

                    a.             Any losses caused directly, or indirectly, by the client’s failure or breach in relation to their obligations

                    b.             Any losses arising directly, or indirectly, from the client’s choice of services

                    c.              Any indirect consequential loss/damage or expenses

                    d.             Any loss of business, profits, reputation, data and goodwill; or third party claims

                    e.             Any failure to perform any obligations if such failure is due to a cause beyond our reasonable control

 

TERMINATION BY THE CLIENT

40.               The Client may terminate the Engagement with immediate effect with no liability to make any further payment to the Consultant (other than in respect of amounts accrued before the Termination Date) if at any time the Consultant:

                     a.                 commits any serious or repeated breach or non-observance of any of the provisions of this agreement or refuses or neglects to comply with any reasonable and lawful directions of the Client;

                      b.                is convicted of any criminal offence (other than an offence under any road traffic legislation in the United Kingdom or elsewhere for which a fine or non-custodial penalty is imposed);

                      c.               is declared bankrupt;

                      d.                is incapacitated (including by reason of illness or accident) from providing the Services for an aggregate period of 10 days in any (52-week) consecutive period;

                      e.                 commits any fraud or dishonesty or acts in any manner which in the opinion of the Client brings or is likely to bring the Consultant or the Client into disrepute or is materially adverse to the interests of the Client Company; or

                      f.                 commits any offence under the Bribery Act 2010.

 

TERMINATION BY PAISLEY TRAINING AND CONSULTANCY

41.               We may terminate the engagement with immediate effect with no liability in the following circumstances:

                    a.                 If the client breaches these terms and conditions of engagement;

                    b.                 If the client fails to make payments;

                    c.                  If the client becomes insolvent, is subject to a bankruptcy order or goes into administration.

 

OBLIGATIONS ON TERMINATION

42.                On the Termination Date the Consultant shall:

                      a.             immediately deliver to the Client all Client Property and original Confidential Information in his possession or under his control;

                      b.             irretrievably delete any information relating to the Business of the Client  stored on any magnetic or optical disk or memory and all matter derived from such sources which is in his possession or under his control outside the premises of the Client.

 

STATUS

43.                  The relationship of the Consultant to the Client will be that of independent contractor and nothing in this agreement shall render him an employee, worker, agent or partner of the Client and the Consultant shall not hold himself out as such.

44.                  This agreement constitutes a contract for the provision of services and not a contract of employment and accordingly the Consultant shall be fully responsible for and shall indemnify the Client for and in respect of any income tax, National Insurance and social security contributions and any other liability, deduction, contribution, assessment or claim arising from or made in connection with the performance of the Services, where the recovery is not prohibited by law.

 

NOTICES

45.                  Any notice, or other communication, given to a party under or in connection with this contract shall be in writing and shall be:

                    a.             delivered via email and received a read receipt, or;

                    b.             delivered by hand or by recorded/signed for first-class post or other next working day delivery service at its registered office or its principal place of business; or in the case of the Consultancy at the registered business address or. Notice shall be deemed as duly given five business days following mailing.

 

 

VARIATION

46.                 No variation of this agreement or of any of the documents referred to in it shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

 

THIRD PARTY RIGHTS

47.                  Except as expressly provided elsewhere in this agreement, a person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This does not affect any right or remedy of a third party which exists, or is available, apart from that Act.

48.                  The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under this agreement are not subject to the consent of any other person.

 

GOVERNING LAW

49.                  This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

 

JURISDICTION

50.                  Each party irrevocably agrees that the law of England and Wales shall have jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).

T & C Open Workshops

1. Introduction

 

1. Paisley Training and Consultancy’s Terms and Conditions relating to the booking and provision of open workshops are as follows:

 

2. Definitions

 

Client - an individual or organisation booking an open workshop with Paisley Training and Consultancy.

 

Delegate – the individual attending the workshop.

 

Fees – the cost of the workshop to be paid by the client by invoice, via Paisley Training and Consultancy website (online store or contact us form) or by online event ticketing platform. Paisley Training and Consultancy do not accept payment by cheques. 

 

Open Workshop – a workshop that is provided at locations and on dates arranged by Paisley Training and Consultancy. 

 

Training Materials - this consists of any materials, electronic or paper based, used in the delivery of workshops.

 

Websitewww.paisleytrainingandconsultancy.com

 

3. Workshop Bookings

 

Booking for workshops can be made by website, email, telephone or online event ticketing platforms. 

 

Clients booking via Paisley Training and Consultancy online store and by event ticketing platforms will receive an automated booking confirmation. Clients booking via other methods will receive a confirmation email within 3 working days of making the booking.

 

Clients opting to make payment by invoice are required to make the full payment within 7 days of receiving the invoice, or prior to attending the workshop if booked within 7 days of the date of workshop. Workshop bookings are provisional until payment is received. If payment is not received by the due date the provisional places will be reallocated as available for other clients to book.

 

The client is required to provide the names of the delegates who will be attending the workshop within 7 days of booking.

 

Paisley Training and Consultancy reserve the right to decline workshop bookings from delegates who we suspect are attending to obtain intellectual property for commercial gain. 

 

Workshops are provided for people who work in CQC Regulated Adult Social Care Services. Should we deem that a booking is unsuitable for the person attending we reserve the right to decline the booking and refund payment. 

 

Paisley Training and Consultancy are not able to accommodate booking requests from training and consultancy organisations. 

 

Paisley Training and Consultancy reserve the right to decline workshop bookings from delegates who we suspect are attending to obtain intellectual property for commercial gain. 

 

 

4. Pricing

 

All workshop prices are published on the website.

 

Paisley Training and Consultancy reserves the right to review and change workshop prices.

 

All workshop prices include delivery, training materials and handouts.

 

5. Payments

 

Payment can be made at time of booking via the website online shop and by event ticket platforms.

 

Clients wishing to pay by bacs can request an invoice. Clients must provide the email address that the invoice is to be sent to and details of the company address and name of person responsible for paying the invoice.

 

Invoices will be sent to the client within 3 working dates of booking.

 

Clients opting to make payment by invoice are required to make the full payment within 7 days of receiving the invoice, or prior to attending the workshop if booked within 7 days of the date of workshop. 

 

Workshop bookings are provisional until payment is received. If payment is not received by the due date the provisional places will be reallocated as available for other clients to book.

6. Delegate Substitutions

 

Delegates may be substituted prior to attending the workshop by contacting us by email or telephone. 

 

The client is responsible for ensuring that the workshop is suitable for the delegate’s role and experience.

 

Paisley Training and Consultancy reserve the right to decline substitutions if considered inappropriate for the workshop.

 

7. Rescheduling 

 

If a client notifies us that they need to reschedule the following conditions apply:

 

• If notified more than 28 days prior to the workshop we will transfer the delegate to an alternative workshop at no extra cost. Dates of alternative workshops must be confirmed by the client within 7 days.

• If notified between 14 and 28 days prior to the workshop we will transfer the delegate to an alternative workshop. This will incur a re-booking charge of 50%. Dates of alternative workshops must be confirmed by the client within 7 days.

• If notified less than 14 days prior to the workshop we are unable to offer delegates an option to reschedule; no refund will apply. 

 

If a delegate does not attend a re-scheduled workshop no further refund will apply and further rescheduling will not be permitted.

 

8. Cancellations

 

The client must inform us by email if they wish to cancel a workshop booking.

 

If a client notifies us that they need to cancel a workshop booking the following conditions apply:

 

• If notified more than 28 days prior to the workshop no cancellation charges will apply. 

• If notified between 14 and 28 days prior to the workshop this will incur a 50% cancellation charge.

• If notified less than 14 days prior to the workshop this will incur a 100% cancellation fee.

 

Paisley Training and Consultancy will endeavour to provide all workshops as planned. In the event of unexpected circumstances that result in Paisley Training and Consultancy cancelling a workshop we will offer an alternative date to the client. Should an alternative date not be suitable for the client a full refund will be given to the client within 7 days. Paisley Training and Consultancy takes no responsibility for costs incurred as a consequence of unexpected cancellations.

 

9. Force Majeure

 

If Paisley Training and Consultancy is prevented from delivering workshops by reason of any force majeure, Paisley Training and Consultancy will not be liable for any failure to perform its obligations during such period. Paisley Training and Consultancy may change these terms and conditions without any liability to the client.

 

10. Training Venues

 

Venue details will be confirmed to the delegates at least 7 days prior to the workshop. We reserve the right to make last minute changes in the event of cancellation by the venue.

 

In line with our Corporate Social Responsibility Policy in some locations we use training rooms at Charitable and community organisations. 

 

Open workshops will be delivered remotely via Zoom in the event of restrictions or cancellations by the venues due to events outside of our control, including pandemic restrictions.

11. Delegate Suitability and Behaviour

 

Workshops are provided for people who work in CQC Regulated Adult Social Care Services. Should we deem that a booking is unsuitable for the person attending we reserve the right to decline the booking and refund payment. 

 

The client is responsible for ensuring that the workshop is suitable for the delegate’s role and experience.

 

All delegates are required to abide by the ground rules of the workshop, to show respect to others and to behave appropriately. 

 

Any delegate deemed not to be abiding by the rules will be asked to leave the workshop; no refund will be given and we will inform the client that the delegate was asked to leave. 

 

If a delegate is asked to leave a workshop they will not be permitted to attend any further workshops.

 

12. Late Arrivals and Missed Sessions

 

If a delegate arrives late for a workshop; misses a session, or leaves early; we reserve the right not to issue a certificate of attendance. 

 

13. Certificates of Attendance 

 

Certificates of attendance will be emailed to delegates within 7 days of attending the workshop.

 

14. Intellectual Property and Copyright

 

All training materials remain the intellectual property of Paisley Training and Consultancy. 

 

Training materials must not be reproduced, copied or passed to third parties without the written consent of Paisley Training and Consultancy. We reserve the right to not issue handouts and training materials to attendees we suspect may use the resources for commercial use. 

 

All training materials, to the best of our knowledge, are accurate and a current reflection of legislation and regulatory requirements at the time of workshop delivery. Paisley Training and Consultancy accept no responsibility for loss or damage caused by the use of materials outside of the workshop.

 

15. Sub-Contracting and Use of Associates

 

Paisley Training and Consultancy do not use associates or sub contract the delivery of workshops.

 

All services are provided by the Directors of Paisley Training and Consultancy.

1. Introduction

 

1. Paisley Training and Consultancy’s Terms and Conditions relating to the booking and provision of remote workshops and masterclasses are as follows:

 

2. Definitions

 

Client - an individual or organisation booking a remote workshop and/or masterclass with Paisley Training and Consultancy.

 

Delegate – the individual attending the workshop or masterclass.

 

Fees – the cost of the workshop and/or masterclass to be paid by the client by invoice, via Paisley Training and Consultancy website (online store or contact us form) or by online event ticketing platform. Paisley Training and Consultancy do not accept payment by cheques. 

Remote Workshops and Masterclasses – a course that is delivered online via Zoom by Paisley Training and Consultancy. 

 

Training Materials - this consists of any electronic materials used in the delivery of remote workshops.

 

Websitewww.paisleytrainingandconsultancy.com

 

3. Remote Workshop and Masterclass Bookings

 

Booking for remote workshops and masterclasses can be made by website, email, telephone or online event ticketing platforms. 

 

Clients booking via Paisley Training and Consultancy online store and by event ticketing platforms will receive an automated booking confirmation. Clients booking via other methods will receive a confirmation email within 3 working days of making the booking.

 

Clients opting to make payment by invoice are required to make the full payment within 7 days of receiving the invoice, or prior to attending the workshop and/or masterclass if booked within 7 days of the date of workshop/masterclass. Workshop and masterclass bookings are provisional until payment is received. If payment is not received by the due date the provisional places will be reallocated as available for other clients to book.

 

The client is required to provide the names of the delegates who will be attending the workshop and/or masterclass within 7 days of booking.

 

If a booking is made for one delegate to attend a workshop and/or masterclass, it is not permitted for other delegates to attend without being booked on the workshop and/or masterclass. 

 

Remote 1-1 workshops and/or masterclasses must be delivered within 28 days of booking. The client is responsible for providing availability of dates for the workshop and/or masterclass to be delivered.

 

Delegates are responsible for ensuring they have suitable I.T. equipment and sufficient broadband connection. They must also ensure that they have a suitable environment to partake in the training.

 

Paisley Training and Consultancy reserve the right to decline workshop and/or masterclass bookings from delegates who we suspect are attending to obtain intellectual property for commercial gain. 

 

Workshops and/or masterclasses are provided for people who work in CQC Regulated Adult Social Care Services. Should we deem that a booking is unsuitable for the person attending we reserve the right to decline the booking and refund payment. 

 

Paisley Training and Consultancy are not able to accommodate booking requests from training and consultancy organisations. 

 

Paisley Training and Consultancy reserve the right to decline workshop and/or masterclass bookings from delegates who we suspect are attending to obtain intellectual property for commercial gain. 

 

4. Pricing

 

All workshop and/or masterclass prices are published on the website.

 

Paisley Training and Consultancy reserves the right to review and change workshop and/or masterclass prices.

 

All workshop and/or masterclass prices include delivery, training materials and handouts.

 

5. Payments

 

Payment can be made at time of booking via the website online shop and by event ticket platforms.

 

Clients wishing to pay by bacs can request an invoice. Clients must provide the email address that the invoice is to be sent to and details of the company address and name of person responsible for paying the invoice.

 

Invoices will be sent to the client within 3 working dates of booking.

 

Clients opting to make payment by invoice are required to make the full payment within 7 days of receiving the invoice, or prior to delivery of the workshop if this is sooner than 7 days.

 

Workshop and/or masterclass bookings are provisional until payment is received. If payment is not received by the due date the provisional places will be reallocated as available for other clients to book.

 

6. Delegate Substitutions

 

Delegates may be substituted prior to attending the workshop and/or masterclass by contacting us by email or telephone. 

 

The client is responsible for ensuring that the workshop is suitable for the delegate’s role and experience.

 

Paisley Training and Consultancy reserve the right to decline substitutions if considered inappropriate for the workshop and/or masterclass. 

 

7. Rescheduling 

 

If a client notifies us that they need to reschedule the following conditions apply:

 

• If notified between 14 and 28 days prior to the workshop and/or masterclass we will transfer the delegate to an alternative date. An alternative date must be confirmed by the client within 7 days.

• If notified less than 14 days prior to the workshop and/or masterclass we are unable to offer delegates an option to reschedule; no refund will apply. 

 

If a delegate does not attend a re-scheduled workshop and/or masterclass no further refund will apply and further rescheduling will not be permitted.

 

8. Cancellations

 

The client must inform us by email if they wish to cancel a remote workshop and/or masterclass booking.

 

If a client notifies us that they need to cancel a remote workshop and/or masterclass booking the following conditions apply:

 

• If notified between 14 and 28 days prior to the workshop and/or masterclass this will incur a 50% cancellation charge.

• If notified less than 14 days prior to the workshop and/or masterclass this will incur a 100% cancellation fee.

 

Paisley Training and Consultancy will endeavour to provide all workshops and/or masterclasses as planned. In the event of unexpected circumstances that result in 

Paisley Training and Consultancy cancelling a workshop and/or masterclass we will offer an alternative date to the client. Should an alternative date not be suitable for the client a full refund will be given to the client within 7 days. Paisley Training and Consultancy takes no responsibility for costs incurred as a consequence of unexpected cancellations.

 

9. Force Majeure

 

If Paisley Training and Consultancy is prevented from delivering workshops and/or masterclass by reason of any force majeure, Paisley Training and Consultancy will not be liable for any failure to perform its obligations during such period. Paisley Training and Consultancy may change these terms and conditions without any liability to the client.

 

10. Delegate Suitability and Behaviour

 

Workshops and/or masterclasses are provided for people who work in CQC Regulated Adult Social Care Services. Should we deem that a booking is unsuitable for the person attending we reserve the right to decline the booking and refund payment. 

 

The client is responsible for ensuring that the workshop is suitable for the delegate’s role and experience.

 

All delegates are required to abide by the ground rules of the workshop and/or masterclass, to show respect to others and to behave appropriately. 

 

Any delegate deemed not to be abiding by the rules will be asked to leave the workshop and/or masterclass; no refund will be given and we will inform the client that the delegate was asked to leave. 

 

If a delegate is asked to leave a workshop and/or masterclass they will not be permitted to attend any further workshops and/or masterclasses.

 

11. Late Arrivals and Missed Sessions

 

If a delegate arrives late for a remote workshop and/or masterclass; misses a session, or leaves early; we reserve the right not to issue a certificate of attendance. 

 

12. Certificates of Attendance 

 

Certificates of attendance will be emailed to delegates within 7 days of attending the workshop and/or masterclass.

 

13. Intellectual Property and Copyright

 

All training materials remain the intellectual property of Paisley Training and Consultancy. 

 

Training materials must not be reproduced, copied or passed to third parties without the written consent of Paisley Training and Consultancy. We reserve the right to not issue handouts and training materials to attendees we suspect may use the resources for commercial use. 

 

All training materials, to the best of our knowledge, are accurate and a current reflection of legislation and regulatory requirements at the time of workshop delivery. Paisley Training and Consultancy accept no responsibility for loss or damage caused by the use of materials outside of the workshop.

 

14. Sub-Contracting and Use of Associates

 

Paisley Training and Consultancy do not use associates or sub contract the delivery of workshops and/or masterclass.

 

All services are provided by the Directors of Paisley Training and Consultancy

T & C Remote Workshops
T & C Documents Packages

1. Introduction

 

Paisley Training and Consultancy’s Terms and Conditions relating to the ordering and provision of care document packages are as follows:

 

2. Definitions

 

Client - an individual or organisation purchasing individual documents or document packages from Paisley Training and Consultancy.

 

Document Package – a set of care documents that are provided by Paisley Training and Consultancy. 

 

Fees – the cost for the documents to be paid by the client by invoice or via Paisley Training and Consultancy website (online store or contact us form). Paisley Training and Consultancy do not accept payment by cheques. 

 

Individual Document – one of more documents not part of a document package.

 

Logo – the logo of the service/organisation purchasing documents. 

 

Websitewww.paisleytrainingandconsultancy.com

 

 

3. Document Purchases

 

Purchases of document packages can be made by website, email or telephone. 

 

Clients purchasing via Paisley Training and Consultancy online store will receive an automated order confirmation. Clients ordering documents via other methods will receive a confirmation email within 3 working days of their order.

 

Clients opting to make payment by invoice are required to make the full payment within 7 days of receiving the invoice, or prior to the documents being provided to them.

 

If the client has chosen to have their logo added to the documents they are required to email their logo (jpeg or png format) to info@paisleytrainingandconsultancy.com. Only one logo will be added to documents purchased.  

 

The client’s logo will be added to the documents and the documents will be sent to the client by email within 7 working days. 

 

Documents are provided to comply with Care Quality Commission (CQC) requirements for Adult Social Care services. It is the responsibility of the client to keep the documents up to date after purchase. All documents are provided in editable ‘word’ format.

 

Paisley Training and Consultancy are not able to sell documents to training and consultancy organisations/individuals and software companies. 

 

Paisley Training and Consultancy reserve the right to decline document orders from organisations/individuals who we suspect are attending to obtain intellectual property for commercial gain. 

 

4. Pricing

 

All document package prices are published on the website.

 

Paisley Training and Consultancy reserves the right to review and change document package prices.

 

Prices for the purchase of individual documents will be provided on request.

 

5. Payments

 

Payment can be made at time of ordering via the website online shop.

 

Clients wishing to pay by bacs can request an invoice. Clients must provide the email address that the invoice is to be sent to and details of the company address and name of person responsible for paying the invoice.

 

Invoices will be sent to the client within 3 working days of the order.

 

Clients opting to make payment by invoice are required to make the full payment within 7 days of receiving the invoice, or prior to receiving the documents.

 

Document package orders are provisional until payment is received. If payment is not received by the due date the order will be cancelled.

 

6. Returns

 

Clients ordering documents are responsible for ordering the correct document package for their service type.

 

Once documents have been received returns cannot be accepted.

 

 

7. Intellectual Property and Copyright

 

All documents remain the intellectual property of Paisley Training and Consultancy. 

 

Documents purchased are for the sole use of the organisation purchasing and must not be shared with other organisations/individuals. This includes both digital and paper copies.

 

All documents, to the best of our knowledge, are accurate and a current reflection of legislation and regulatory requirements at the time of purchase. 

T & C Policies and Procedures

1. Introduction

 

1.This document sets out Paisley Training and Consultancy’s Terms and Conditions relating to the ordering and provision of Policies and Procedures. 

 

2. Definitions

 

Client - an individual or organisation purchasing individual Policies and Procedures. or a Policies and Procedures Package from Paisley Training and Consultancy.

 

Policies and Procedures Package – a set of care Policies and Procedures. that are provided by Paisley Training and Consultancy. 

 

Policies and Procedures Review Package – a set of reviewed Policies and Procedures that are issued on the anniversary of the purchase of a Policies and Procedures Package. 

Fees – the cost for the Policies and Procedures to be paid by the client by invoice or via Paisley Training and Consultancy website (online store or contact us form). Paisley Training and Consultancy does not accept payment by cheques. 

Individual Policy and Procedure – one of more Policies and Procedures not part of a Policies and Procedures Package.

 

Logo – the logo of the service/organisation purchasing Policies and Procedures.

 

Website www.paisleytrainingandconsultancy.com

 

3. Policies and Procedures Purchases

 

Purchases of Policies and Procedures can be made by website, email or telephone. 

 

Clients purchasing via Paisley Training and Consultancy online store will receive an automated order confirmation. Clients ordering Policies and Procedures via other methods will receive a confirmation email within 3 working days of their order.

 

Clients opting to make payment by invoice are required to make the full payment within 7 days of receiving the invoice, or prior to the Policies and Procedures being provided to them.

 

If the client has chosen to have their logo added to the Policies and Procedures they are required to email their logo (jpeg or png format) to info@paisleytrainingandconsultancy.com. Only one logo will be added to Policies and Procedures purchased.  

 

The client’s logo will be added to the Policies and Procedures and the Policies and Procedures will be sent to the client by email within 7 working days. 

 

Policies and Procedures are provided to comply with Care Quality Commission (CQC) requirements for Adult Social Care services. It is the responsibility of the client to keep the Policies and Procedures up to date after purchase and to amend the Policies and Procedures to reflect the practice at the client’s service. All Policies and Procedures are provided in editable ‘word’ format.

 

For clients who subscribe to the Policies and Procedures Review Service revised Policies and Procedures will be sent to clients within one month of the implementation of new Legislation or guidance. The Review Service is only available for clients who purchase the full Policies and Procedures Package; it is not available for individual Policy and Procedure purchases.

 

For clients who subscribe to the Policies and Procedures Review Service a full set of revised Policies and Procedures will be provided during the anniversary month that the Policies and Procedures were issued. The revised Policies and Procedures will include the client’s logo, review dates and version numbers.

 

Paisley Training and Consultancy are not able to sell Policies and Procedures to training and consultancy organisations/individuals and software companies. 

 

Paisley Training and Consultancy reserve the right to decline Policies and Procedures orders from organisations/individuals who we suspect are attempting to obtain intellectual property for commercial gain. 

 

4. Pricing

 

All Policies and Procedures prices are published on the website.

 

Paisley Training and Consultancy reserves the right to review and change Policies and Procedures prices.

 

 

5. Payments

 

Payment can be made at time of ordering via the website online shop.

 

Clients wishing to pay by bacs can request an invoice. Clients must provide the email address that the invoice is to be sent to and details of the company address and name of person responsible for paying the invoice.

 

Invoices will be sent to the client within 3 working days of the order.

 

Clients opting to make payment by invoice are required to make the full payment within 7 days of receiving the invoice, or prior to receiving the Policies and Procedures.

 

Policies and Procedures orders are provisional until payment is received. If payment is not received by the due date the order will be cancelled.

 

Clients who subscribe to the Policies and Procedures Review Service will be invoiced one month before the Policies and Procedures review date. Payment is required to be made before the revised Policies and Procedures Package will be issued.

 

6. Returns

 

Clients ordering Policies and Procedures are responsible for ordering the correct Policies and Procedures for their service type.

 

Once Policies and Procedures have been received returns cannot be accepted.

 

 

7. Intellectual Property and Copyright

 

All Policies and Procedures remain the intellectual property of Paisley Training and Consultancy. 

 

Policies and Procedures purchased are for the sole use of the organisation purchasing and must not be shared with other organisations/individuals. This includes both digital and paper copies.

 

All Policies and Procedures, to the best of our knowledge, are accurate and a current reflection of legislation and regulatory requirements at the time of purchase. 

T & C CQC Start Up

1. Introduction

 

1.This document sets out Paisley Training and Consultancy’s Terms and Conditions relating to the ordering and provision of Policies and Procedures. 

 

2. Definitions

 

Client - an individual or organisation purchasing individual Policies and Procedures. or a Policies and Procedures Package from Paisley Training and Consultancy.

 

Policies and Procedures Package – a set of care Policies and Procedures. that are provided by Paisley Training and Consultancy. 

 

Policies and Procedures Review Package – a set of reviewed Policies and Procedures that are issued on the anniversary of the purchase of a Policies and Procedures Package. 

 

Fees – the cost for the Policies and Procedures to be paid by the client by invoice or via Paisley Training and Consultancy website (online store or contact us form). Paisley Training and Consultancy does not accept payment by cheques. 

 

Individual Policy and Procedure – one of more Policies and Procedures not part of a Policies and Procedures Package.

 

Logo – the logo of the service/organisation purchasing Policies and Procedures.

 

Website – www.paisleytrainingandconsultancy.com

 

3. Policies and Procedures Purchases

 

Purchases of Policies and Procedures can be made by website, email or telephone. 

 

Clients purchasing via Paisley Training and Consultancy online store will receive an automated order confirmation. Clients ordering Policies and Procedures via other methods will receive a confirmation email within 3 working days of their order.

 

Clients opting to make payment by invoice are required to make the full payment within 7 days of receiving the invoice, or prior to the Policies and Procedures being provided to them.

 

If the client has chosen to have their logo added to the Policies and Procedures they are required to email their logo (jpeg or png format) to info@paisleytrainingandconsultancy.com. Only one logo will be added to Policies and Procedures purchased.  

 

The client’s logo will be added to the Policies and Procedures and the Policies and Procedures will be sent to the client by email within 7 working days. 

 

Policies and Procedures are provided to comply with Care Quality Commission (CQC) requirements for Adult Social Care services. It is the responsibility of the client to keep the Policies and Procedures up to date after purchase and to amend the Policies and Procedures to reflect the practice at the client’s service. All Policies and Procedures are provided in editable ‘word’ format.

 

For clients who subscribe to the Policies and Procedures Review Service revised Policies and Procedures will be sent to clients within one month of the implementation of new Legislation or guidance. The Review Service is only available for clients who purchase the full Policies and Procedures Package; it is not available for individual Policy and Procedure purchases.

 

For clients who subscribe to the Policies and Procedures Review Service a full set of revised Policies and Procedures will be provided during the anniversary month that the Policies and Procedures were issued. The revised Policies and Procedures will include the client’s logo, review dates and version numbers.

 

Paisley Training and Consultancy are not able to sell Policies and Procedures to training and consultancy organisations/individuals and software companies. 

 

Paisley Training and Consultancy reserve the right to decline Policies and Procedures orders from organisations/individuals who we suspect are attempting to obtain intellectual property for commercial gain. 

 

4. Pricing

 

All Policies and Procedures prices are published on the website.

 

Paisley Training and Consultancy reserves the right to review and change Policies and Procedures prices.

 

 

5. Payments

 

Payment can be made at time of ordering via the website online shop.

 

Clients wishing to pay by bacs can request an invoice. Clients must provide the email address that the invoice is to be sent to and details of the company address and name of person responsible for paying the invoice.

 

Invoices will be sent to the client within 3 working days of the order.

 

Clients opting to make payment by invoice are required to make the full payment within 7 days of receiving the invoice, or prior to receiving the Policies and Procedures.

 

Policies and Procedures orders are provisional until payment is received. If payment is not received by the due date the order will be cancelled.

 

Clients who subscribe to the Policies and Procedures Review Service will be invoiced one month before the Policies and Procedures review date. Payment is required to be made before the revised Policies and Procedures Package will be issued.

6. Returns

 

Clients ordering Policies and Procedures are responsible for ordering the correct Policies and Procedures for their service type.

 

Once Policies and Procedures have been received returns cannot be accepted.

 

 

7. Intellectual Property and Copyright

 

All Policies and Procedures remain the intellectual property of Paisley Training and Consultancy. 

 

Policies and Procedures purchased are for the sole use of the organisation purchasing and must not be shared with other organisations/individuals. This includes both digital and paper copies.

 

All Policies and Procedures, to the best of our knowledge, are accurate and a current reflection of legislation and regulatory requirements at the time of purchase. 

These terms and conditions are set out for Business Clients only. If you are an individual or consumer not affiliated with a company, business, professional or sole trader then Paisley Training and Consultancy cannot enter into an agreement based on these terms and conditions.

1. Introduction

1. This document sets out Paisley Training and Consultancy’s Terms and Conditions relating to the ordering and provision of Policies and Procedures by the Subscription Service.

 

2.Definitions

Client - an individual or organisation purchasing a Policies and Procedures Subscription Service from Paisley Training and Consultancy.

Business Name – the name of the service/organisation purchasing the Policies and Procedures.

Policies and Procedures Subscription Service – a set of care Policies and Procedures that are provided by Paisley Training and Consultancy and are paid for by monthly debit payment for a period of 12 months.

Subscription Fees – the monthly debit cost for the Policies and Procedures to be paid by the client by debit payment. The monthly debit is set up at time of purchase via Paisley Training and Consultancy’s website.

Subscription Term – the 12 month subscription period. Clients have the option to renew their subscription after 12 months.

Logo – the logo of the service/organisation purchasing Policies and Procedures.

Websitewww.paisleytrainingandconsultancy.com

 

3. Policies and Procedures Subscription Service Purchases

Clients can subscribe to the Policies and Procedures Subscription Service on Paisley Training and Consultancy’s website.

 

Clients purchasing via Paisley Training and Consultancy online store will receive an automated order confirmation.

Clients are required to email their logo (jpeg or png format) to info@paisleytrainingandconsultancy.com. Only one logo will be added to Policies and Procedures purchased. 

The client’s logo and business name will be added to the Policies and Procedures and the Policies and Procedures will be provided to the client electronically within 7 working days.

For clients who subscribe to the Policies and Procedures Subscription Service new and updated Policies and Procedures will be sent to clients within one month of the implementation of new Legislation or regulatory guidance.

It is our Policy to only sell Policies and Procedures Subscription Services to Care Quality Commission (CQC) Registered Providers, or new Providers in the process of registering with the Care Quality Commission.

Paisley Training and Consultancy do not sell or provide Policies and Procedures, Documents, Products or Services to consultants, trainers, software developers or other third parties for commercial use and commercial gain.

Paisley Training and Consultancy reserve the right to decline Policies and Procedures Subscription Service orders from organisations/individuals who we suspect are attempting to obtain intellectual property for commercial gain.

Policies and Procedures are provided to comply with Care Quality Commission (CQC) requirements for Adult Social Care services. It is the responsibility of the client to keep the Policies and Procedures up to date after purchase and to amend the Policies and Procedures to reflect the practice at the client’s service. All Policies and Procedures are provided in editable ‘word’ format.

 

4. Pricing

All Policies and Procedures Subscription Service prices are published on the website.

Paisley Training and Consultancy reserves the right to review and change Policies and Procedures Subscription Service prices.

 

5. Payments

Clients purchasing a Policies and Procedures Subscription Package must set up a monthly debit payment on our electronic payment platform at the time of purchase. Subscriptions are for a twelve month period and are paid monthly.

The initial payment will be charge to