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Terms and Conditions
Terms and Conditions – Open and Remote Workshops
1. Introduction
This document sets out Paisley Training and Consultancy’s Terms and Conditions relating to the booking and provision of open workshops, including workshops delivered remotely.
2. Definitions
Client - an individual or organisation booking an open workshop with Paisley Training and Consultancy.
Delegate – the individual attending the workshop.
Fees – the cost of the workshop to be paid by the client at the time of booking on the Paisley Training and Consultancy website (online store).
Open Workshop – a workshop that is provided at locations, or remotely using Zoom, on dates arranged by Paisley Training and Consultancy.
Training Materials - this consists of any materials, electronic or paper based, used in the delivery of workshops.
Website – www.paisleytrainingandconsultancy.com
3. Workshop Bookings
Booking for workshops must be made online on Paisley Training and Consultancy’s website store.
Clients booking via Paisley Training and Consultancy online store will receive an automated booking confirmation at the time of booking.
The client is required to provide the names of the delegates who will be attending the workshop no later than 48 hours before the workshop.
Workshops are provided for people who work in CQC Regulated Adult Social Care Services. Should we deem that a booking is unsuitable for the organisation booking we reserve the right to cancel the booking.
Paisley Training and Consultancy are not able to accommodate booking requests from training and consultancy organisations or individuals.
Paisley Training and Consultancy reserve the right to decline workshop bookings from delegates who we suspect are attending to obtain intellectual property for commercial gain.
For remote 1-1 workshops the client is responsible for providing availability of dates for the workshop to be delivered. A mutually suitable date will be arranged between the client and Paisley Training and Consultancy.
4. Pricing
All workshop prices are published on the website.
Paisley Training and Consultancy reserves the right to review and change workshop prices.
All workshop prices include delivery, training materials and handouts.
5. Payments
Payment must be made at time of booking via the website online shop.
Prices for workshops are per person, prices are not per organisation or per device for remote delivery. Clients are required to book and pay for places for each delegate attending a workshop.
6. Workshop Suitability
Workshops are provided for people who work in CQC Regulated Adult Social Care Services. Should we deem that a booking is unsuitable for the person attending we reserve the right to decline the booking.
Paisley Training and Consultancy provides workshops for specific roles. We reserve the right to decline a delegate that is not in the appropriate role for the workshop.
The client is responsible for ensuring that the workshop is suitable for the delegate’s role and experience.
In the event of a client or delegate providing false information to attend a workshop we reserve the right to immediately remove them from the workshop. No refunds will be issued for clients providing false information.
Delegates are responsible for ensuring they have suitable I.T. equipment and sufficient broadband connection. They must also ensure that they have a suitable environment to partake in the training.
7. Delegate Substitutions
Delegates may be substituted with a suitable delegate up to 48 hours prior to attending the workshop by contacting us by email or telephone.
If the client does not notify us of a substitution the substituted delegate will not be admitted to the workshop.
Paisley Training and Consultancy reserve the right to decline substitutions if considered inappropriate for the workshop.
8. Cancellations
The client must inform Paisley Training and Consultancy by email if they wish to cancel a workshop booking.
If a client notifies us that they need to cancel a workshop booking the following conditions apply:
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If notified more than 28 days prior to the workshop no cancellation charges will apply and a full refund will be issued by Paisley Training and Consultancy.
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If notified between 14 and 28 days prior to the workshop this will incur a 50% cancellation charge.
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If notified less than 14 days prior to the workshop this will incur a 100% cancellation fee.
Paisley Training and Consultancy will endeavour to provide all workshops as planned. In the event of unexpected circumstances that result in Paisley Training and Consultancy cancelling a workshop we will offer an alternative date to the client. Should an alternative date not be suitable for the client a full refund will be given to the client within 7 days. Paisley Training and Consultancy takes no responsibility for costs incurred as a consequence of unexpected cancellations.
9. Non Attendance
If a delegate is unable to attend a booked workshop the client must inform Paisley Training and Consultancy by email prior to the workshop commencing. Paisley Training and Consultancy will issue a Credit Note to the client for the value of the workshop at the time of booking. The Credit Note must be redeemed on Paisley Training and Consultancy’s website within 3 Months from the date of issue. Credit Note expiry dates cannot be extended in the event of the client not using the Credit Note within the timescale.
In the event of non-attendance of a workshop without contacting Paisley Training and Consultancy prior to the commencement of the workshop, a Credit Note or refund will not be issued.
10. Force Majeure
If Paisley Training and Consultancy is prevented from delivering workshops by reason of any force majeure, Paisley Training and Consultancy will not be liable for any failure to perform its obligations during such period. Paisley Training and Consultancy may change these terms and conditions without any liability to the client.
11. Joining Instructions
Joining Instructions will be emailed to the client 7 days prior to the workshop.
The client is responsible for ensuring that delegates attending are issued with the joining instructions.
For remote workshops the Joining Instructions email will contain the Zoom link and a Registration Form.
For face-to-face workshops we reserve the right to make last minute changes in the event of cancellation by the venue. This can include a change of venue or delivery of the workshop remotely.
12. Delegate Behaviour
All delegates are required to abide by the ground rules of the workshop, to show respect to others and to behave appropriately.
For workshops delivered remotely delegates are required to join with their camera on and have their camera on throughout the workshop. If a delegate declines to have their camera on, or declines to engage in the workshop, they will be removed from the workshop.
If a booking is made for one delegate to attend a workshop, it is not permitted for other delegates to attend. If Paisley Training and Consultancy becomes aware that a delegate has other people off camera that have not paid to attend the workshop, the delegate will be removed.
Any delegate deemed not to be abiding by the rules, or causing disruption to others, will be asked to leave the workshop; no refund will be given and we will inform the client that the delegate was asked to leave.
If a delegate cause disruption, or is asked to leave a workshop they will not be permitted to attend any further workshops provided by Paisley Training and Consultancy.
13. Late Arrivals
Clients are responsible for ensuring that the delegates attend the workshop on time.
If a delegate is going to be late to a workshop they must contact Paisley Training and Consultancy by email or telephone at least 30 minutes prior to the workshop commencing.
For workshops delivered remotely, delegates are requested to join the waiting room 15 minutes prior to the workshop commencing. This is to allow delegates to check their internet and device connection and that their camera and microphone are working. Paisley Training and Consultancy are unable to provide technical support once a workshop has commenced.
Workshops will commence on time and late delegates will only be permitted to join up to 15 minutes after the scheduled start time. This is to prevent disruption to other delegates and to the trainer.
Refunds and Credit Notes will not be issued in the event of delegates not joining the workshop on time.
14. Certificates of Attendance
Certificates of Attendance will be emailed to delegates within 7 days of attending the workshop.
Certificates of Attendance will not be issued for delegates that do not attend a workshop, do not participate in a workshop, or leave a workshop early.
15. Intellectual Property and Copyright
All training materials remain the intellectual property of Paisley Training and Consultancy.
Training materials must not be reproduced, copied or passed to third parties without the written consent of Paisley Training and Consultancy.
All training materials, to the best of our knowledge, are accurate and a current reflection of legislation and regulatory requirements at the time of workshop delivery. Paisley Training and Consultancy accept no responsibility for loss or damage caused by the use of materials outside of the workshop.
16. Sub-Contracting and Use of Associates
Paisley Training and Consultancy do not use associates or sub contract the delivery of workshops.
All services are provided by the Business Owners of Paisley Training and Consultancy – Mark Tierney and Tracey Highland.
17. Contact Information
Paisley Training and Consultancy can be contacted by:
Telephone: 01772 305215
Terms and Conditions – Policies and Procedures Packages
1. Introduction
This document sets out Paisley Training and Consultancy’s Terms and Conditions relating to the ordering and provision of Policies and Procedures Packages.
Paisley Training and Consultancy provides Policies and Procedures for CQC Registered Adult Social Care Services that provide Domiciliary Care, Residential Care or Supported Living.
2. Definitions
Client - an individual or organisation purchasing a Policies and Procedures Package from Paisley Training and Consultancy.
Policies and Procedures Package – a set of care Policies and Procedures that are provided by Paisley Training and Consultancy.
Policies and Procedures Updates – updated Policies issued when there are changes to legislation and regulations. Clients will receive updates for 12 months from the date of purchase of the Policies and Procedures Package.
Fees – the cost for the Policies and Procedures to be paid by the client by invoice or via Paisley Training and Consultancy website store. Paisley Training and Consultancy does not accept payment by cheques.
Policy Information Form – a form sent to clients after purchasing a Policies and Procedures Package to request the information to be added to the Policy documents.
Logo – the logo of the service/organisation purchasing Policies and Procedures.
Policy Platform – the online self-service system used by Paisley Training and Consultancy to share clients’ Policies and Procedures. Clients will generate a password to access the platform and to view and download their Policy documents.
User Account – the account set up to enable a client to access their Policies and Procedures.
Website – www.paisleytrainingandconsultancy.com
3. Policies and Procedures Purchases and Payments
Paisley Training and Consultancy will only provide Policies and Procedures to organisation’s that are Care Quality Commission (CQC) registered adult social care services. CQC registration status will be checked at the time of purchase. Orders from individuals or organisations not registered with the CQC will be cancelled.
All Policies and Procedures prices are published on Paisley Training and Consultancy’s website.
Paisley Training and Consultancy reserves the right to review and change Policies and Procedures prices.
Purchases of Policies and Procedures can be made by the website shop, email or telephone.
Clients purchasing via Paisley Training and Consultancy online store will receive an automated order confirmation at the time of purchase.
Clients opting to make payment by invoice are required to make the full payment by BACS within 7 days of receiving the invoice, prior to the Policies and Procedures being provided to them. Policies and Procedures orders are provisional until payment is received. If payment is not received by the due date the order will be cancelled.
4. Policies and Procedures Information
When payment for a Policies and Procedures Package is received, the client will be sent an email with a link to an online Policy Information Form. The client is required to provide:
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The logo to add to the Policies and Procedures – only one logo will be added
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The name of the service as it is to appear on the Policies and Procedures
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The name and contact details of the Registered Manager
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The name and contact details of the Nominated Individual
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The name and contact details of the Safeguarding Lead
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Safeguarding information and contact details for the Local Authorities in which the client provide services
The client is responsible for providing the correct information on the Policy Information Form. The information provided on the form will be used exactly as it is stated to generate the Policy and Procedure documents. Paisley Training and Consultancy will not be responsible for spelling errors, missing information or incorrect information provided by the client.
In the event of a client requesting that the information on Policies and Procedures be changed due to incorrect information being stated on the Policy Information Form, an administration fee of £100 will be payable.
5. Policies and Procedures Access and Policy Platform
After the client has completed the Policy Information Form, Paisley Training and Consultancy will email a link to the client to access the Policy documents within 7 working days.
Policies and Procedures are accessed electronically on Paisley Training and Consultancy’s Policy Platform. Clients are required to set a password for their user account on the Policy Platform.
Only a maximum of three user accounts can be allocated per organisation. Paisley Training and Consultancy offers two levels of user access; these are full administrator access (full access to all the available documents assigned to your administration account) and limited access (read only access to policy documents only). Any requests to add or remove user accounts must the main account holder; these will be actioned within seven days.
Clients can manage their account and reset their password on the self-service Policy Platform. In the event of a client requiring technical support to access the Policy Platform, or to reset passwords, they should contact Paisley Training and Consultancy by email, via the website contact form or telephone. Paisley Training and Consultancy will respond to requests for technical support within seven days.
The client is responsible for ensuring that their staff using the platform have the required IT skills to do this. Paisley Training and Consultancy cannot provide IT use training and support for clients or their staff.
Clients are able to view and download their Policies and Procedures for 12 months from date of purchase. After 12 months access to the Policy Platform will end.
Clients will have the option to purchase a new Policy and Procedure Package at the end of the 12 month period.
6. Policies and Procedures Updates
Clients will receive updates for 12 months from the date of purchase of the Policies and Procedures Package. Updates will be provided in the event of changes to legislation and regulations, or new legislation being implemented.
Policy updates will be provided within 3 months of the implementation of changes. The new Policies and Procedures will be available on the Policy Platform for the client to access.
Clients will receive a quarterly newsletter with details of Policies and Procedures Updates.
Policies and Procedures are provided to comply with Care Quality Commission (CQC) requirements for Adult Social Care services. We do not provide policies to meet the specific requirements of organisations other than the CQC. It is the responsibility of the client to keep the Policies and Procedures up to date after purchase and to amend the Policies and Procedures to reflect the practice at the client’s service.
All Policies and Procedures, to the best of our knowledge, are accurate and are a current reflection of legislation and regulatory requirements at the time of purchase.
7. Returns
Clients ordering Policies and Procedures are responsible for ordering the correct Policies and Procedures for their service type.
Once Policies and Procedures have been provided to the client, returns cannot be accepted.
8. Intellectual Property and Copyright
Paisley Training and Consultancy are not able to sell Policies and Procedures to training and consultancy organisations/individuals or software companies.
Paisley Training and Consultancy reserve the right to decline Policies and Procedures orders from organisations/individuals who we suspect are attempting to obtain intellectual property for commercial gain.
All Policies and Procedures remain the intellectual property of Paisley Training and Consultancy.
Policies and Procedures purchased are for the sole use of the organisation purchasing and must not be shared with other organisations/individuals. This includes both digital and paper copies.
9. Contact Information
Paisley Training and Consultancy can be contacted by:
Telephone: 01772 305215
Terms and Conditions – Document Packages
1. Introduction
This document sets out Paisley Training and Consultancy’s Terms and Conditions relating to the ordering and provision of care document packages.
2. Definitions
Client - an individual or organisation purchasing document packages from Paisley Training and Consultancy.
Document Package – a set of care documents that are provided by Paisley Training and Consultancy.
Fees – the cost for the documents to be paid by the client via Paisley Training and Consultancy website.
Logo – the logo of the service/organisation purchasing documents.
Website – www.paisleytrainingandconsultancy.com
3. Document Purchases
Paisley Training and Consultancy will only provide Document Packages to organisation’s that are Care Quality Commission (CQC) registered adult social care services. CQC registration status will be checked at the time of purchase. Orders from individuals or organisations not registered with the CQC will be cancelled.
Document packages can be purchased on Paisley Training and Consultancy’s website. Clients will receive an automated order confirmation.
If the client has chosen to have their logo added to the documents they are required to email their logo (jpeg or png format) to info@paisleytrainingandconsultancy.com within 7 working days.
Only one logo will be added to documents purchased.
The client’s logo will be added to the documents and the client will receive an email within 7 working days with a link to download their documents.
If a client has not provided their logo within 7 working days of purchasing documents, Paisley Training and Consultancy will issue the documents without a logo.
Documents are provided to comply with Care Quality Commission (CQC) requirements for Adult Social Care services. It is the responsibility of the client to keep the documents up to date after purchase. All documents are provided in editable ‘word’ format.
Paisley Training and Consultancy are not able to sell documents to training and consultancy organisations/individuals and software companies.
Paisley Training and Consultancy reserve the right to decline document orders from organisations/individuals who we suspect are attempting to obtain intellectual property for commercial gain.
4. Pricing
All document package prices are published on Paisley Training and Consultancy’s website.
Paisley Training and Consultancy reserves the right to review and change document package prices.
5. Returns
Clients ordering documents are responsible for ordering the correct document package for their service type.
Once documents have been received returns cannot be accepted.
6. Intellectual Property and Copyright
All documents remain the intellectual property of Paisley Training and Consultancy.
Documents purchased are for the sole use of the organisation purchasing and must not be shared with other organisations/individuals. This includes both digital and paper copies.
All documents, to the best of our knowledge, are accurate and a current reflection of legislation and regulatory requirements at the time of purchase.
7. Contact Information
Paisley Training and Consultancy can be contacted by:
Telephone: 01772 305215
