About Us

Sharing Our Expertise And Passion To Support You To Provide The Highest Standards Of Care

Paisley Training and Consultancy provide training and consultancy services for the Care Sector.

We support regulated activity providers to achieve Care Quality Commission compliance and to prepare for inspections. We have a range of bespoke consultancy and compliance services for care providers to assist you with all your compliance requirements.

We also provide development for Registered Managers, Care Managers and Nominated Individuals by providing a range of workshops specifically to meet the needs of care service managers.

Paisley Training and Consultancy was founded by Mark Tierney and Tracey Highland. Mark and Tracey have considerable experience of managing a range of care and support services and deliver all of the training and consultancy services themselves.

Why Choose Us?

Industry Knowledge and Expertise

We have years of experience managing care and support services and understand the needs of providers, managers and the people you support.

Our excellent working knowledge of Care Quality Commission (CQC) regulations and legislation relating to social care enables us to support our customers to achieve compliance.

We Do Not Use Associate Trainers and Consultants

All our consultancy services and workshops are delivered by the business partners – Tracey and Mark. Our customers value the professional relationships that we develop and the continuity of service delivery.

Responsive Service

We understand that sometimes care providers need support and services quickly – this might be help to complete an Improvement Action Plan, help with CQC Registration, support with an Inadequate or Requires Improvement rating or needing documents. We aim to provide a responsive and flexible service to customers.

Range of Locations

We provide training and consultancy services throughout England. We can visit you at your service or at a venue of your choice.

Our open Care Manager Workshops are delivered via Zoom, so you can join us from anywhere.

Care Manager Workshops

We are qualified and experienced trainers. We specialise in providing workshops for Care Managers and Nominated Individuals. At all of our workshops we provide a range of document tools that can be adapted to use in the workplace. Our customers value these included resources which save them time and money.

Quality Service

We have received excellent feedback from our customers about the services we have provided. Many of our customers come from referrals and recommendations. We also have many returning customers.

You can read reviews and feedback from our customers here.

Meet The Team

Mark Tierney

Business Owner & Consultant

Tracey Highland

Business Owner & Consultant

Mark has a been a Registered Manager for a range of care services including challenging behaviour, residential care and domiciliary care. Mark has a good working knowledge of legislation and how this applies to the different services.

Mark started delivering training in physical intervention (PI) and restrictive practices which led to a reduction in the use of PI within his service. Since then he has particular interest in developing the skills of Care Managers.

Tracey has over twenty five years management experience gained in the care, housing and charity sectors. Tracey has considerable experience and expertise in managing safeguarding having been a safeguarding lead and has been delivering training for over twelve years.

Tracey has a particular interest in compliance, policies and change management. Tracey has experience of improving services to ensure high quality service delivery for customers.

Qualifications

Between us we have the following qualifications:

BA (Hons) Health & Social Care
BA (Hons) Social Policy
Level 4 Certificate in Education and Training
Preparing to Teach in the Lifelong Learning Sector
MAPA Instructor Qualification
Level 3 Award in Assessing Vocationally Related Achievement
Level 5 Diploma in Leadership for Health and Social Care
Professional Certificate In Management (Health & Social Care)
Certificate in Managing Care
ILM Level 4 Leadership

IOSH Managing Safely
NVQ Level 3 in Care
Certificate in Mental Health Studies Certificate in Health & Social Care
Certificate in Supporting Homeless People
Diploma in Health & Social Welfare
Diploma in Social Policy

Awards

Professional Services Business of the Year - Finalist 2023

We are delighted to announce that we are finalists of the Be Inspired Business Awards (BIBAs) for the third consecutive year! We are finalists in the Professional Services Business of the Year category.

Micro Business of the Year - Finalist 2023

Copy of Copy of Service Business of The Year 2.png

We have been lucky enough to get shortlisted in two categories this year. Also getting to the finals for the Micro Business of the Year 2023. We look forward to the awards ceremony at the Blackpool Tower Ballroom in September.

Scale-Up Awards - #SBS Small Business Award by Theo Paphitis

We are delighted to have been shortlisted for the Scale-Up Awards 2022 in the category of #SBS Small Business Award by Theo Paphitis and Business Leader. We are excited to attend the awards ceremony in November at the Tobacco Docks, London.

Theo Paphitis SBS Winner

We have been recognised by Dragons’ Den star Theo Paphitis as one of his Small Business Sunday winners. In February 2022 the business founders Mark Tierney and Tracey Highland attended the Annual #SBS winners’ event in Birmingham to collect the award. Small businesses enter the competition by sending a Tweet to Theo during ‘Small Business Sunday’ and describing their business.

“We were delighted to attend the winners’ event and to meet Theo to receive our award. We are a small business and proud of what we have achieved to date and being a #SBS winner means a lot to us. We are passionate about what we do and strive to provide high quality services to our customers.”

Most Resilient Business of the Year - Finalist 2022

We are thrilled to announce that we are finalists of the Be Inspired Business Awards (BIBAs). We are finalist in the Most Resilient Business of the Year category and attended an awards ceremony at Blackpool Tower Ballroom on the 16th September 2022.

This is the second time that we have been BIBAs finalists as last year we also reached the finals.

Service Business of the Year - Finalist 2021

We were delighted to get shortlisted for our first ever Be Inspired Business Awards (BiBAs) and on our first attempt. Getting to the finals for the Service Business of the Year 2021 was a fantastic achievement following a difficult time for all businesses.